THE CHALLENGE: CURRENT PRODUCT

Streamline needed to update its product to be more user-friendly. The product was in a pilot at the James J. Peters Department of Veterans Affairs Medical Center to help reduce admissions and improve patient outcomes. If successful, this product would be used across all the VA systems. However, the VA would not move forward if they did not address:

• Usability issues 

• Address Poor performance (hours to return query)

• Decrease days of training

• Not limit it to Internet Explorer & Windows

RESEARCH & LEARNING EPIDEMIOLOGY

Unfamiliar with epidemiology terminologies, we learned high-level concepts and practices in how clinical researchers built reports for population health.

USER ECOSYSTEM & PRODUCT FEEDBACK LOOP

After interviewing key stakeholders and creating system feedback loops, we realized that a few critical moments and one key challenge restricted the client's KPIs:

Real Pain Points & Challenges:

• Speed to actionable report (patient list)

• Speed to map data for faster implementation 

• Cognitive overload in UI

ITERATIVE PROTOTYPING & TESTING

Since time was limited, we started with rough wireframe prototypes to understand how information looks on screen. This process allowed us to determine hierarchy, functionality, and in general, how the human eye scans the content.

For use cases, the client and team determined that the product’s KPIs were driven by a few significant use cases, not by twenty of them. So we focused their attention on those and on doing fewer things beautifully well.

UX/UI REFINEMENT & SYSTEM

Once we got the information workflow in good shape, we refined the designs to make them clearer and concise. At this point, we begin to incorporate the visual designs and apply them to other use cases for prototyping.

OUTCOME